Client Abandonment Policy

Policy Overview

The Client Abandonment Policy comes into effect 18 days from the day of completion of the service ticket, declined service, or no response from the customer on pending service tickets. PLEASE NOTE ALL CUSTOMERS TECHNOLOGY, DEVICES, and/or ACCESSORIES will be recycled if they are not picked up within the 18-days

Policy Details

TOTAL DATA SUPPORT will hold any unretrieved technology, devices, and/or accessories for 18 (eighteen) days after the completion of the service ticket, declined service, or no response from the customer on pending service tickets. If the technology, devices, and/or accessories are still unretrieved by the end of the 18-day period, Total Data Support reserves the right to process the abandoned technology, devices, and/or accessories for recycling.

Communication

NOTE prior to the recycling date, Total Data Support will notify the client via phone calls, voicemails, and email, informing them of their unretrieved technology, devices, and/or accessories. Total Data Support WILL NOT BE LIABLE OR RESPONSIBLE TO ISSUE REFUNDS OR PAYOUTS for any service charges, value of items recycled, or damages.

Hold Extension Request

in the event the 18-days is not enough due to an emergency or personal reason, clients may request an extension by contacting the store and informing staff of the request. TOTAL DATA SUPPORT is happy to provide one 12-day extension at no cost to ensure that people are accommodated. However please keep in mind that although extensions can be requested, we cannot hold your device(s) indefinitely as holding device(s) takes up shelf space that is used for other repairs.

Long Term Holding Fee

If in the event the customer is not able to pick up their item(s) in 30 days and need a longer period to have their item(s) held at TOTAL DATA SUPPORT LABS, customers can request that from staff. The extended holding fee is $2 /per day for as many days as needed.

Important Notice

NOTE once the 18-day hold period has been completed and the item(s) have been sent for recycling, the client will NOT receive any compensation for the item(s) sent for recycling. The client will also NOT receive a refund for any service(s) performed on the technology or devices that have been sent for recycling.