Privacy Statement

Total Data Support, LLC

Effective Date: October 8, 2019  |  Last Updated: April 15, 2026

Total Data Support, LLC ("Total Data Support,) is committed to protecting the privacy and security of the personal information we collect from our customers, website visitors, and service recipients. This Privacy Statement explains how we collect, use, store, share, and protect your information when you visit our website at www.totaldatasupport.com, contact us for service, bring in a device for repair or data recovery, or purchase products from us. By using our services or website, you agree to the practices described in this statement.

Information We Collect

We collect personal information in a variety of ways depending on how you interact with us. The categories of information we may collect include:

Personal Identification Information: When you contact us, schedule a service, or create an account, we may collect your name, mailing address, email address, and phone number. This allows us to communicate with you about your service order, repair status, and any products you purchase.

Device and Technical Information: When you bring a device in for repair or data recovery, we collect details about the device itself, including the make, model, serial number, and a description of the issue. In certain cases — particularly during data recovery — our technicians may need to access the contents of the device to perform the requested service.

Payment Information: When you pay for services or products, we collect billing information such as credit or debit card details. Payment transactions are processed securely through third-party payment processors, and we do not store full card numbers on our systems.

Website Usage Data: When you visit our website, we automatically collect certain technical information, including your IP address, browser type, pages visited, and the date and time of your visit. This information is collected through cookies and similar tracking technologies.

Communications: If you contact us via phone, email, or our website contact form, we retain records of those communications for customer service and quality assurance purposes.

How We Use Your Information

Total Data Support uses the information we collect for the following purposes:

Service Delivery: We use your personal and device information to perform computer repairs, data recovery, and other technology services you have requested. This includes diagnosing issues, sourcing parts, and communicating repair status updates.

Order Fulfillment: For product purchases made through our website or in-store, we use your information to process transactions, arrange delivery or pickup, and handle any returns or exchanges.

Customer Communications: We may use your contact information to send you service updates, appointment reminders, follow-up communications, and responses to inquiries. With your consent, we may also send promotional emails about new products, services, or special offers.

Website Improvement: We use website usage data to analyze traffic patterns, identify popular pages, and continuously improve the functionality and user experience of our website.

Legal Compliance and Safety: We may use your information to comply with applicable laws and regulations, respond to lawful requests from government or law enforcement authorities, and protect the rights, property, and safety of our business, employees, and customers.

Data Recovery and Device Access

Total Data Support specializes in data recovery from damaged, corrupted, or non-functional devices — including services that Apple and other manufacturers do not offer directly. In the course of performing these services, our certified technicians may need to access files and data stored on your device.

We treat all data accessed during service with the highest degree of confidentiality and professionalism. Your data is accessed solely for the purpose of completing the service you requested. We do not copy, retain, sell, or disclose the personal contents of your device to any third party, except where required by law. Any recovered data is transferred to you securely, and we do not retain copies beyond the scope of service delivery.

Customers are encouraged to back up their devices before bringing them in for service whenever possible. Total Data Support is not responsible for data that cannot be recovered due to the nature or severity of device damage.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

Service Partners: We have established partnerships with companies such as Lenovo, Gillware, and PC-Doctor to extend the range of services and parts available to our customers. In cases where your repair requires involvement from a partner, we may share relevant device and contact information solely to facilitate the service.

Payment Processors: We use reputable third-party payment processors to handle transactions securely. These processors receive only the information necessary to complete the transaction and are bound by their own privacy and security standards.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the safety of our customers, staff, or the public.

Business Transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and any choices you may have regarding your information.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support certain website functions. Cookies are small data files placed on your device when you visit our website.

Types of Cookies We Use: We use essential cookies necessary for the website to function properly, as well as analytics cookies that help us understand how visitors interact with our site. We may also use functional cookies to remember your preferences and improve usability.

Managing Cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website without adjusting your browser settings, you consent to our use of cookies as described in this Privacy Statement.

Data Security

Total Data Support takes the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Our website is protected using industry-standard technologies including Cloudflare Website Optimization and Google Cloud Platform infrastructure. In-store data and customer records are stored securely and accessible only to authorized personnel.

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any security incidents and notifying affected customers in accordance with applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Statement, to provide ongoing services, or as required by law. Customer service records, repair histories, and transaction data are retained to support warranty claims, follow-up services, and legal compliance.

Device Abandonment: In accordance with our Client Abandonment Policy, devices not retrieved within 16 days of service completion or service declination will be subject to recycling. Prior to recycling, we will notify you at the 5-day, 10-day, and 15-day marks via phone, voicemail, text, email, and mailed letter. Customers who need additional time may request an extension by contacting our Customer Care Team.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our internal data management procedures.

Your Rights and Choices

We believe you should have control over your personal information. Depending on your location and applicable law, you may have the following rights:

Access and Correction: You may request access to the personal information we hold about you and ask us to correct any inaccuracies.

Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain certain records.

Opt-Out of Marketing: If you have opted in to receive promotional communications from us, you may opt out at any time by following the unsubscribe link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take prompt steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites, products, or services. These external sites operate under their own privacy policies, which we encourage you to review. Total Data Support is not responsible for the privacy practices or content of any third-party websites.

Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this document and, where appropriate, provide additional notice such as a banner on our website or a direct notification to customers.

We encourage you to review this Privacy Statement periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated statement.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or the handling of your personal information, please do not hesitate to reach out to us:

Total Data Support, LLC

Location: 6206 Tylersville Rd, Mason, OH 45040

Phone: (513) 224-5200

Email: corporate@totaldatasupport.com

Website: www.totaldatasupport.com

Hours: Monday – Saturday, 10:00 AM – 8:00 PM, Closed On Sunday

We are committed to resolving any privacy concerns you may have and will respond to all inquiries as quickly as possible.